FAQs

Contact us to discuss your project and we confirm a final price including delivery to your address.

You can call us: +1 833 723 1300

Send us a message: team@urbanpot.com

Our custom planters are all produced to order. Depending on the size of your project, the season, and our order book, the lead time can vary from 2 to 8 weeks.

For our standard planters, the lead time varies depending on inventory availability. Note that during the peak spring season, some items may be out of stock. We can therefore deliver to you in a few days or a few weeks. Do not hesitate to contact us for an up-to-date overview of deadlines.

Absolutely! We team up with logistics partners who deliver our planters throughout North America. For all our orders, we ensure that they are well packaged and protected, so that they appear on your site in perfect condition.

For installation, we offer a WHITE GLOVES service. Our technicians take care of the installation of the planters in the designated locations.

Find out more HERE

We ship all over North America

Every year, we make projects in Canada and the United States

Yes, we provide trade discounts and wholesale pricing.

Our clients, including architects, designers, contractors, and landscapers, receive an automatic trade discount of 20% off our retail-priced products when they purchase wholesale planters. Larger quantity purchases can qualify for a discount of up to 40%.

To apply, please send an email to team@urbanpot.com. Once sent, you can expect to receive a response from us within 24/48 hours.

Yes, of course! Send us your request to team@urbanpot.com

Please watch this video. If you have any questions after this, we'll be happy to host a webinar with your teams.