FAQs

Contact us to discuss your project and we confirm a final price including delivery to your address. You can call us: +1 833 723 1300 Send us a message: team@urbanpot.com ( team@urbanpot.com)

We produce all custom planters to order. Lead times range from 2 to 8 weeks, depending on project size, season, and current demand. Lead times for standard planters depend on inventory. During peak spring season, some items may be out of stock, so delivery may take from a few days to several weeks. Please contact us for the most current delivery timelines.

Yes, we work with trusted logistics partners to deliver our planters across North America. We make sure every order is carefully packaged and protected, so your planters arrive in perfect condition. We also offer a white glove installation service. Our technicians will install the planters in the locations you choose.

We deliver to locations throughout North America. Each year, we complete projects in both Canada and the United States.

Yes, we provide trade discounts and wholesale pricing. Our clients, including architects, designers, contractors, and landscapers, receive an automatic trade discount of 20% off our retail-priced products when they purchase wholesale planters. Larger quantity purchases can qualify for a discount of up to 40%. To apply, please send an email to team@urbanpot.com. Once sent, you can expect to receive a response from us within 24/48 hours.

Yes, of course! Send us your request to team@urbanpot.com(mailto:team@urbanpot.com)

Please watch this video. If you have any questions after this, we'll be happy to host a webinar with your teams. https://youtu.be/wuHeP-C0bKc