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FAQs

  • HOW TO BUY URBAN POT PLANTERS?
    Contact us to discuss your project and we confirm a final price including delivery to your address. You can call us: +1 833 723 1300 Send us a message: team@urbanpot.com
  • DO YOU OFFER TRADE DISCOUNTS AND WHOLESALE PRICING ?
    Yes, we provide trade discounts and wholesale pricing. Our clients, including architects, designers, contractors, and landscapers, receive an automatic trade discount of 20% off our retail-priced products when they purchase wholesale planters. Larger quantity purchases can qualify for a discount of up to 40%. To apply, please send an email to team@urbanpot.com. Once sent, you can expect to receive a response from us within 24/48 hours.
  • DO YOU HAVE CAD DRAWINGS TO PROVIDE?
    Yes of course! Visit this link CADDetails to find the designs of our products. Note that for custom-made planters, you can take inspiration from different designs. You just have to vary the dimensions.
  • WHAT ARE THE DEADLINES TO RECEIVE MY ORDER?
    Our bespoke planters are all produced to order. Depending on the size of your project, the season and our order book, the lead time can vary from 2 to 8 weeks. For our standard planters, the lead time varies depending on inventory availability. Note that during the peak spring season, some items may be out of stock. We can therefore deliver to you in a few days or a few weeks. Do not hesitate to contact us for an up-to-date overview of deadlines.
  • FOR CUSTOM PLANTERS, WHAT ARE THE CHOICES OF PAINT?
    For custom-made planters, we use the process of electrostatic painting or baked paint (powder coat). Powder coating is an environmentally friendly coating process that creates zero VOCs and creates a durable, UV and impact resistant finish. The choice is almost limitless. You can choose any color in the chart RAL
  • WHAT METAL DO YOU MAKE YOUR CUSTOM PLANTERS?
    We make our planters from a variety of different sheet metal, but generally use heavy gauge marine grade aluminum. Our choice is usually 1/8" thick 5052 aluminum alloy. All of our constructions are incredibly strong thanks to our "secret" manufacturing techniques which allow us to offer beautiful, robust products at competitive prices. If required, we custom fabricate from thicker gauges of 5000 and 6000 series aluminum and also fabricate using stainless, corten and galvanized steels of various thicknesses.
  • CAN YOU TAKE CARE OF THE TRANSPORT AND INSTALLATION?
    Absolutely! We team up with logistics partners who deliver our planters throughout North America. For all our orders, we ensure that they are well packaged and protected, so that they appear on your site in perfect condition. For installation, we offer a WHITE GLOVES service. Our technicians take care of the installation of the planters in the designated locations. Find out more HERE
  • WHAT MAINTENANCE IS NEEDED FOR PLANTERS?
    Urban Pot planters are maintenance free from a physical or mechanical perspective, but in terms of daily use we recommend the following 'best practice' guidelines: Aluminum is rust resistant and extremely durable. Both salt and fertilizers are very corrosive and will corrode most metals, including aluminum and stainless steel. The powder coating provides a protective layer to prevent paint chipping as much as possible. If the coating does peel, rest assured that the corrosion will not slip under the paint like it does with steel. ​ Cold weather won't harm aluminum planters, but when water freezes, it expands by about 10%. Freezing water will shatter a mountain and your planter if filled with water before or during winter. The best way to prevent this from happening is to: Make sure the planter is filled with soil to about 1” from the top before winter sets in. Always use topsoil in planters as it retains less moisture than potting soil. Sometimes it is possible to cover planters during the winter months. It probably won't be necessary, but it can't hurt.
  • CAN YOU ORGANIZE WEBINARS TO INFORM OUR TEAM?
    Please watch this video. If you still have questions afterwards, we'd be delighted to organize a webinar with your teams.
Videowebinar
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